DISTANCE SALES CONTRACT

ARTICLE 1. PARTIES

1.1. SALES PERSON

Title: ceramicsir.com

Address: Otosansit Industrial Site 33. Block No: 49-51 Yıldırım / BURSA

Telephone: 0224 346 11 13

Email: info@seramiksir.com

1.2 BUYER:

Within the scope of this agreement, the buyer is the person who placed an order from the website www.seramiksir.com . The buyer's address and contact information used when registering or placing an order will be taken as basis.

ARTICLE 2. SUBJECT

The subject of the contract is to determine the rights and obligations of the parties in accordance with the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation, regarding the sale and delivery of the products ordered by the buyer electronically from the seller's website www.seramiksir.com.

ARTICLE 3. PROVISIONS RELATING TO THE CONTRACTUAL PRODUCT, PAYMENT AND RETURN

3.1. Payment method

3.1.1. Cash on Delivery: When you choose the cash on delivery option, our products will be delivered to you by our contracted courier, and you can pay the price of the product to the courier at the door.

For orders placed via PAYMENT ON DELIVERY, anyone who accepts this agreement is deemed to have declared in advance that they will receive their order in full. For orders that are not delivered, the SELLER may claim legal rights from the BUYER.

The SELLER tries to send its shipments to the regions where Aras Cargo branches are located within a week at the latest, but in some regions there may be delays due to cargo. ceramicsir.com is not responsible for delays or non-delivery.

3.1.2. Payment by Credit Card: In order to pay by credit card, you must fill in the credit card information completely in the relevant section. You can make a single payment with your credit card, or you can make your payment using different installment options. By organizing campaigns, you can apply a higher number of installments than the number of installments you have chosen, and services such as installment postponement can be offered. Such campaigns are at the discretion of your bank, and if our company is aware of them, information about the campaigns is provided on our pages. Starting from the statement date of your credit card, the order total will be divided by the number of installments and reflected in your credit card statement by your bank. The bank may not distribute the installment amounts evenly over the months, taking into account the fractional differences. Creating your detailed payment plan is at the discretion of your bank.

3.1.3. Payment by Money Order: If you want to pay by money order, you can make a money transfer to our company's HALKBANK account with branch code GÜRSU (0288) account number 10260205 and IBAN number TR59 0001 2009 2880 0010 2602 05 .

3.2. Return Procedure

3.2.1. Credit Card Refund Procedure: In cases where the buyer exercises his right of withdrawal, or in cases where the product subject to the order cannot be supplied for various reasons, or in cases where a refund is decided to the consumer by the decisions of the Consumer Problems Arbitration Committee, if the purchase is made by credit card in a single payment or in installments, the credit card refund procedure is as follows. stated:

Regardless of how many installments our customer purchased the product in, the Bank repays the customer in installments. (Company Title) After paying the entire product price to the bank at once, in case the installment expenditures made through the bank POS are refunded to our customer's credit card, the requested refund amounts are transferred by the bank to the holder accounts in installments, in order to prevent the parties involved in the matter from being victimized. If the installment amounts paid by the customer until the cancellation of the sale do not coincide with the refund date and the account cut-off dates of the card, 1 refund will be reflected on the card every month and the customer will receive the installments he paid before the refund for another month after the installments of the sale are completed, equal to the number of installments he paid before the return, and will be deducted from his current debts. It will happen.

BUYER acknowledges and undertakes that he has read and accepted this procedure.

3.2.2. Return Procedure for Cash on Delivery and Money Order Payment Options:

In door-to-door payment and money transfer payment options, the refund will be made by transfer to the account specified by the consumer (the account must be in the name of the person at the billing address or in the name of the user member) by requesting the consumer's bank account information.

3.3. Delivery Method and Address

The delivery will be delivered by hand to the address specified by the buyer in the order form, with our contracted courier company, Aras Cargo. Even if the buyer is not present at the address at the time of delivery, the seller will be deemed to have fulfilled his obligation fully and completely. Therefore, any damage caused by the buyer's late delivery of the product and the expenses incurred due to the product being waited in the cargo company and/or returning the cargo to the seller belong to the buyer. Shipping cost is not included in the product price. Shipping cost is added to the order amount and paid by the consumer. Campaigns regarding shipping costs are at the discretion of our company and in these cases, the prices mentioned above are not valid.

ARTICLE 4. GENERAL PROVISIONS

4.1. The Buyer declares that he/she has read and informed the preliminary information regarding the basic characteristics of the product subject to the contract, the sales price, payment method and delivery on the www.seramiksir.com website and has given the necessary confirmation electronically.

Buyer; By confirming the preliminary information electronically, before the conclusion of distance contracts, the seller confirms that he/she has obtained the address that should be given by the seller to the buyer, the basic features of the ordered products, the Turkish Lira price of the products including taxes, and the payment and delivery information accurately and completely.

4.2. The product subject to the contract is delivered to the buyer or the person/organization at the address indicated within the period specified in the preliminary information on the website, depending on the distance of the buyer's residence for each product, provided that it does not exceed the legal 30-day period.

4.3. If the product subject to the contract is to be delivered to a person/organization other than the buyer, the seller cannot be held responsible if the person/organization to be delivered does not accept the delivery.

4.4. The seller is responsible for the delivery of the product subject to the contract in a sound, complete manner and in accordance with the specifications specified in the order.

4.5. For the delivery of the product subject to the contract, the signed copy of this contract must be delivered to the seller and the price must be paid with the payment method preferred by the buyer. If the product price is not paid for any reason or is canceled in bank records, the seller is deemed to be free from the obligation to deliver the product.

4.6. After the delivery of the product, if the relevant bank or financial institution does not pay the price of the product to the seller due to the unfair or unlawful use of the buyer's credit card by unauthorized persons, which is not due to the buyer's fault, the product must be sent to the seller within three days, provided that it has been delivered to the buyer.

4.7. The seller may supply a different product of equal quality or price or cancel the order with the buyer's knowledge, by informing the buyer and obtaining his express approval before the contractual performance obligation expires.

4.8. If the seller cannot fulfill its contractual obligations due to the impossibility of fulfilling the product or service subject to the order, it shall notify the consumer of this situation before the contractual performance obligation expires and refund the total price to the buyer within 10 days.

4.9. If the seller cannot deliver the product subject to the contract within the deadline due to force majeure or extraordinary circumstances such as weather conditions that prevent transportation or interruption of transportation, he is obliged to notify the buyer of the situation. In this case, the buyer may exercise one of his rights to cancel the order, replace the product subject to the contract with a comparable product, if any, and/or postpone the delivery period until the hindering situation disappears. If the buyer cancels the order, the total amount paid will be paid in cash and in lump sum within 10 days. For payments made by the buyer by credit card, the product amount will be returned to the relevant bank within 7 days after the order is canceled by the buyer. Since the reflection of this amount to the buyer's accounts after the refund to the bank is entirely related to the bank transaction process, the buyer accepts that it will not be possible for the seller to intervene in any way for possible delays and that it may take an average of 2 to 3 weeks for the amount returned to the credit card by the seller to be reflected in the buyer's account by the bank. .

ARTICLE 5. RIGHT OF WITHDRAWAL

The buyer has the right to reject and withdraw the goods within 7 (seven) business days from the delivery of the product subject to the contract to him or the person/organization at the address indicated. In distance contracts for service provision, this period starts on the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the performance of the service begins with the approval of the consumer before the right of withdrawal expires. The consumer must notify the seller of the withdrawal notice in writing or via a permanent data carrier. If the product is accepted by us as suitable for return, the product price will be returned to the buyer within fourteen days at the latest.

In order to exercise the right of withdrawal, the seller must be notified by registered mail, fax or e-mail within 7 business days and the product must not be used. If this right is exercised, if the value of the goods decreases due to a reason caused by the buyer's fault or if the return becomes impossible, the buyer is obliged to compensate the seller for the damages in proportion to the fault.

The invoice of the delivered product and the completely completed product return form on our website must be sent to us.

The products to be returned must be delivered complete and undamaged, with their box and packaging. Otherwise, no refund will be possible.

If the campaign limit amount set by the seller falls below due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.

It is not possible to return materials prepared in line with the buyer's wishes or his personal needs, in accordance with the Regulation.

ARTICLE 6. DEFAULT PROVISIONS

In case the parties fail to fulfill their obligations arising from this agreement, Articles 106-108 of the Code of Obligations. The Debtor's Default provisions in the article will apply. In cases of default, if any party fails to fulfill its obligations within the due date without a justified reason, the other party shall give seven days to the non-performing party to fulfill the obligation in question. If it is not fulfilled within this period, the party that does not fulfill its obligation will be deemed to be in default and the creditor will have the right to demand the delivery of the goods and/or termination of the contract and refund of the price by demanding the performance of the obligation.

If the seller cannot deliver the product subject to the contract within the time limit due to force majeure that may prevent the seller from fulfilling this obligation or extraordinary events such as weather conditions that prevent transportation, interruption of transportation, fire, earthquake, flood, in such cases, the buyer declares that the seller has no responsibility and the order is cancelled. or may exercise one of the rights to postpone the delivery period until the disabling situation disappears. If the buyer cancels the order, the amount paid will be paid to him within fourteen days.

In the implementation of this contract, Consumer Problems Arbitration Committees and Consumer Courts in the place of residence of the buyer or seller are authorized up to the value declared by the Ministry of Customs and Trade.

If the order is placed, the BUYER is deemed to have accepted all the conditions of this contract.